TPI AFRICA (PTY) LTD (TPI) Privacy Policy

The Pacific Institute South Africa (PTY) LTD (Trading as The Pacific Institute Africa TPIA)’s Privacy Policy and Practices.

We take Your privacy very seriously and your personal information is dealt with in accordance with Protection of Personal Information Act no 4 of 2013 (“POPIA”) as well as this TPIA Privacy Policy. This privacy statement sets out the practices applicable to the protection of personal information on TPIA websites and online engagements.

1. Use of information
TPIA is committed to keeping your personal information confidential. TPIA will use your personal information to enhance your experience, the service that TPIA provides to you and to communicate with you in the course of building a professional relationship with you as well as delivering value to you through products and services, unless expressly directed by you not to do so.

This includes use of Third Party Vendor Customer Relationship Management tools such as Monday.com (see privacy statement here) and Microsoft (see privacy statement here).

In general, you may visit TPIA’s websites without revealing any personal information. There are times, however, when TPIA or its partners may request personal information from you.

If requested, you may choose to give us your personal information, for example your name and address or email addresses. This information may be needed, for example, to correspond with you, to process an order, or to provide you with a proposal or a subscription.

TPIA will advise you how it will use personal information before it collects the personal information from you. If you inform TPIA that you do not want it to use your personal information as a basis for further contact with you or for any other purpose, it will not do so.

2. Information security and quality
TPIA intends to protect the quality and integrity of your personal information. TPIA has implemented appropriate technical and organizational information security measures (including, but not limited to, using encryption for transmission of credit card numbers) to help it keep your information secure, accurate, current, and complete. However, TPIA cannot guarantee the security of any information you transmit to it online and you do so at your own risk.

TPIA will make commercially reasonable efforts to respond to your requests to correct inaccuracies in your personal information in a timely manner.

To assist TPIA in correcting inaccuracies in your personal information please return the message containing the inaccuracies to TPIA with details of the correction requested.

3. Information collection
To monitor and improve the website, TPIA may use technology to gather information about your use of the website including details of your operating system, browser version, domain name, and IP address (the IP address is a string of numbers that tells us which server you are using but does not identify you).

The process of gathering the information as described immediately above uses a technology known as “cookies”. If you do not wish us to collect the information your browser should allow the disablement of cookies.

4. Sharing of information
TPI will not sell, rent, or trade your personal information to any third party.

As a result of its relationship with the third parties in the intermediaries/ advisors/ partners, TPIA may share with them information about you. TPIA may also share information within the authorised TPIA ecosystem (like staff, facilitators, coaches, consultants and Strategic partners.

TPI will disclose information when lawfully required to do so

• To comply with any relevant legislation,
• or any legal process; and
• By any regulatory authority (like the Financial Services Board) and
• the Regulators it may appoint for the various financial sectors.

Sometimes TPI may share aggregated information (for example, demographic data) with its stakeholders and business partners, but it will not disclose your personal information to third parties save with your consent or as provided in this privacy statement.

5. Collection of information by third parties
Owners or information system administrators of third-party websites that have links to the TPI website may collect personal information about you when you use these links. TPI does not control the collection or use of personal information by third parties and this privacy statement does not apply to third parties.

6. Clickstream data
TPI may collect anonymous information from visitors to its websites to help it provide better customer service. For example, TPI keeps track of the domains from which people visit its website and also measures visitor activity on its website. In doing so TPI ensures the information cannot be used to identify you. This information is sometimes known as “clickstream data”. TPI or its analytic vendors may use this data to analyse trends and statistics and to help it provide better customer service. If you do not wish your personal information to be used in this way, please notify us.

7. Online advertising
TPI engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about TPI customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us.

• Third party vendors, including Google and DoubleClick, show TPI’s ads on sites on the internet.
• Third party vendors, including Google and DoubleClick, use cookies to serve ads based on a user’s prior visits to TPI’s website.
• Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page or by visiting the Network Advertising Initiative opt out page.
• Users may opt out of DoubleClick’s use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

8. Personalised URL link
On occasion, a personalised URL (link) is displayed on the TPI website that directs a visitor to a personalised web page. The personal URL is readily identifiable and may result in the disclosure of personal information. By clicking on that link and accessing a personal web page you agree to allow TPI to collect information about your session visits. TPI may use this information to help it provide you with information that matches your interests. If you do not wish your personal information to be used in this way, please notify us.

9. Recording of Meetings/ Programmes
TPI may record meetings and/ or events for the purposes of Marketing which will only be undertaken with the express permission of the participants.

From time to time, The Pacific Institute may record parts of our online meetings/ programmes, for the express purposes of being able to allow absent participants an opportunity to catch themselves up, and for internal training and feedback for the facilitators participating in the programme, again only with the express permission of participants.

A temporary link to Recordings are only accessible to authorised participants/ facilitators with a password, and recordings are duly deleted after the programme, unless express permission is granted to store the recording.

Furthermore, we are able and willing to pause the live recordings at any time should anyone prefer not to have portions recorded, as well as edit/ remove any Personal Information upon request.

10. Children
While few, if any, of TPI’s websites are directed towards children, TPI is committed to comply with all applicable laws aimed at the protection of children and in particular the protection of their personal information.

11. Updates
This privacy statement was last updated in May 2022. A notice will be posted on the home page of the TPI website whenever the privacy statement is materially changed.

12. Questions regarding this statement
Questions regarding this statement may be directed to connect@tpiafrica.com for clarification.